You think some companies are better than others.
We can relate.
You know that the company you keep matters. And you prefer to surround yourself
with the best, most talented and interesting people. Us too.
We're Convergys, a leader in relationship management, and masters of making our
clients' (really impressive Fortune 500 clients) interactions with their customers
smarter, more effective and more profitable. And we can have the exact same effect
on your career.
High-Tech, with a Human Touch
Our unique approach combines skilled customer service with advanced information
management technology, to create incredible opportunities for our clients, and our
employees. Basically, we make people happy they've talked with us. You will be too.
If that kind of success is something you can relate to, we invite you apply now,
or learn more about:
Our Culture
Diversity
Benefits
Training & Development
Our Staffing Process
Awards
Global Headquarters: Cincinnati, OH
Employees: 74,000+
2008 Revenues: $2,785.8
NYSE Ticker: CVG
Culture
You prefer to work with the best of the best. We Can Relate.
You thrive in an environment that let's you be you. You're fun and friendly, but
also extremely focused on doing your job well. That's cool. Us too.
In fact, there are more than 70,000 talented people at Convergys who share your
enthusiasm for excellence, and who are passionate about:
- Providing innovative solutions and excellent service that meets our clients' needs
- Pursuing personal and professional growth
- Embracing teamwork and innovation
- Acting with integrity and respect
- Doing our best for clients, their customers and each other, every day
That's exactly why we've created an environment that attracts, develops and rewards
the best people - dynamic, successful people like you.
But don't take our word for it. Ask the 80% of our current managers who've been
promoted from within; or leading publications like Fortune magazine, who
consistently ranks us among their Best Companies to Work For.
Search our available jobs, and find your Convergys career today.
Diversity
You know there's power in variety. We Can Relate.
You believe in traveling your own path, and in going the distance to get the job
done. You know what it takes to succeed, and love being around others who feel the
same way. We're with you.
At Convergys we celebrate diversity and opportunity. We believe individual differences
produce real competitive advantages in a global market, and that our workforce's
diversity results in greater productivity, and better quality of service for our
clients.
We're proud to have created a dynamic, friendly work environment that supports employees
from all backgrounds and levels or areas of expertise. If equal opportunity, respect,
integrity and shared success are ideals you can relate to, we invite you to learn
more about our:
- Inclusion & Diversity Principles
Through our global inclusion and diversity initiatives, we maintain an environment
that:
- Values individual differences
- Fosters mutual respect and open communication
- Attracts, develops and supports an inclusive and diverse workforce
- Increases our competitive advantage
- Enhances career opportunities
- Continues to be recognized as a fair, rewarding place to work
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- Global Diversity Strategy
Global Diversity & Inclusion are strategic imperatives at Convergys, and are
inherent in all we do. Our comprehensive strategy includes all of the intrinsic,
acquired, and learned qualities that employees, clients and suppliers bring to our
global organization.
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- Operating in a Global Environment - A Diversity Curriculum
Convergys' expanding global presence means the demand for customer and employee
interactions across cultures is rapidly increasing. This new reality is addressed
through a multi-dimensional, multicultural skills-based learning experience called
Operating in a Global Environment (OGE). OGE is designed to help employees accomplish
their goals of working in a changing, multicultural workplace.
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- Supplier Diversity
Convergys promotes active inclusion of minority, women, small disadvantage, HUBZone
and service disabled veteran owned businesses (MWSDVBE) in our established procurement
processes. Engaging qualified suppliers of goods and services creates value for
Convergys, its clients and shareholders through innovative ideas, more comprehensive
solutions to business challenges and faster response to changing marketplace dynamics.
Convergys will provide maximum practicable opportunity for diverse suppliers to
equitably compete with other suppliers who meet our quality, service, procurement,
business and contractual requirements.
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- Convergys Employee Resource Groups
Convergys believes employee resource groups add value to our business and help develop
a more inclusive work environment. Currently, there are six groups designed to enhance
open communication, business problem solving and employee development:
- Asian Employee Network
- Black Employee Network
- Convergys Ability Resource Team
- Convergys Hispanic Initiatives in Motion
- Gays, Lesbians and Allies at Convergys
- Global Women's Network
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- Diversity Action Teams
Diversity Action Teams are designed to focus on enriching the employment experience
of all employees as well as making meaningful contributions that benefit the company
overall. These teams identify and recommend solutions specific to their location,
market and community.
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Benefits
You believe performance should be rewarded. We Can Relate
You find great satisfaction in doing your job well. But you also think it's pretty
nice when other people notice your impact too. We couldn't agree more.
That's why when you join our family of 70,000+ talented employees at Convergys,
you'll enjoy more than just great challenges and opportunities. You'll also be immediately
eligible for excellent benefits options* that reflect our commitment to your personal,
professional, physical and financial well-being. Our benefit areas include:
- Protecting Your Health
We're proud to offer quality healthcare benefits that are affordable for our employees
and the company.
Options by employment location include:
US Employees
- Exclusive Provider Organization (EPO) medical plans
- Health Maintenance Organization (HMO) medical plans and/or
- Preferred Provider Organization (PPO) medical plans with a Healthcare Reimbursement
Account (HRA) or Healthcare Savings Account (HSA)
- Dental coverage options, including base and comprehensive plans
- A vision care plan to cover expenses associated with routine eye examinations, contact
lenses and glasses
Canadian Employees:
- Medical Coverage protecting you and your family from high, and often unexpected,
medical care expenses
- Medical plans featuring a managed prescription drug benefit
- Dental coverage options, including base and comprehensive plans
- A vision care plan to cover expenses associated with routine eye examinations, contact
lenses and glasses
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- Insuring Your Life & Income
Protecting your life, as well as the quality of life of you and your family, is
important to us.
Insurance options and benefits by employment location include:
US Employees:
- Basic life insurance and accidental death and dismemberment (AD&D) insurance
at no cost to eligible employees
- Employees may pay for additional life and AD&D coverage
- Eligible employees whose illness or disability extends beyond seven calendar days
are provided with benefits under our disability plan
- Various types of leaves of absence are also available to employees, including family/medical,
military or personal
Canadian Employees:
- Basic life insurance and accidental death and dismemberment (AD&D) insurance at
no cost to eligible employees
- Employees may pay for additional life and AD&D
coverage
- You may also apply for dependent life insurance in varying coverage,
and for Critical Illness Insurance in varying coverage amounts for yourself and
your eligible spouse
- Disability insurance is offered to assist you in replacing
part of your income during periods of prolonged absence from work due to an illness
or accident. Short-term disability provides partial income replacement to you during
an illness/disability of less than 17 weeks. Long-term disability begins after 34
weeks of disability should your illness or injury prevent you from returning to
work
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- Balancing Your Life & Work
We believe there's more to life than just work, and offer several resources to help
you make the most of your time in and out of the office.
Work/Life balance options and benefits may include:
- Reimbursement Accounts - US Employees can contribute on a before-tax basis to a
Healthcare Account and/or a Dependent Care Account.
- LifeBalance - A no-cost assistance program that helps keep work and life balanced.
- Paid Time Off (PTO) and Holidays - PTO eligibility is dependant on length of service
and includes vacation days and personal days.
- Tuition Reimbursement Plans - Employees who seek further education at any accredited
institution and are eligible for tuition reimbursement for related expenses.
- Employee Assistance Program (EAP)-Employees can participate in a no cost EAP program
providing practical solutions, online resources, one-on-one consultations and materials
on a variety of personal, family, and work issues.
- Employee Discount Program: Employees have the opportunity to participate in our
Employee Discount Program. This program offers deep discounts from thousands of
name brand merchants. For Work at Home Agents, this may also include Business Class
internet service to your home (ISP discounts available to you may vary based on
the availability of preferred providers in your area).
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- Saving For Your Future
We are committed to helping employees ensure their financial security with resources
that contribute to retirement planning and savings.
Options and benefits by employment location may include:
- Retirement Savings Plan (US) - US Employees may elect to contribute up to 50% of
their pay, not to exceed IRS limits, to a pre-tax 401(k) plan. After one year of
service, Convergys will match 100% of each before-tax dollar contributed up to 5%
of pay per pay period.
- Retirement Savings Plan (Canada) - For Canadian Employees, Convergys will match
between 0% and 75% of your contributions in the prior calendar year (applied only
to the first 6% of your earnings in any one year). The amount of the company match
is determined each year based on the company's financial performance in the year
prior.
- Employee Stock Purchase Plan (All) - Employees may purchase Convergys common shares
through an after-tax payroll deduction. We will match 15% of employees' contributions
toward share purchases.
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* Benefit plans and eligibility may vary depending upon position and location. This
summary is intended to provide a general overview of our many plan options. A complete
overview of specific benefit plans will be provided during the employment process.
Training & Development
You know there's always something new to learn. We Can Relate.
You've got big ideas, and even bigger plans. You believe you can do anything you
set your mind to. And nothing inspires you more than being given a challenge, and
the support to overcome it. We know. Us too.
At Convergys, we excel at making our clients' interactions with customers the best
they can be. And whether you join us in one of our high-tech contact centers, or
in a corporate role in our office environment, we can help maximize your career
mobility and potential too. Every Convergys employee has access to valuable training
and development opportunities, with resources for Contact Center Reps including:
- New Employee Orientation
It's important to your success that you become acclimated to our culture, our state-of-the-art
Contact Centers and our industry in general. That's why we take the time to show
you the ropes, complete with learning objectives that provide the necessary information
to start successfully as a Convergys agent.
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- Program Specific Training
Continually ensuring that our agents are appropriately trained to handle our client's
calls with exceptional service is a priority for us. In our classroom environment
(both physical and virtual) agents will become immersed in the projects processes,
services and products.
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- Project Change Training
Our clients' business needs are in constant motion. So, the same must be true of
the training we provide agents in order to handle those changes. Convergys employs
a variety of classroom, virtual and e-learning resources for change training that
meet these vital needs.
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- Continuing Education
Our main focus is to help agents learn, so they can be successful. Convergys has
an extensive library of skills training resources to provide agents with ongoing
education to help them improve their call handling, customer service and sales abilities.
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- Career Development Training
We're committed to supporting our agents' career progress, and their ability to
move into other positions as an outcome of their personal development. In addition
to our education and learning library, Convergys has partnered with Bellevue University
to provide the Customer Management Development program - a series of courses
tailored directly to Convergys' operations - that leads to a Bachelor of Science
degree in Professional Customer Care Center Management.
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Staffing Process
You're ready to make a difference. We can relate.
You've spent some time learning about us, and you might have even found a job with
us you think you'd be perfect for. You're ready to apply and get started, but you're
wondering what happens next. We understand.
Convergys Recruiters review all applications and contact qualified candidates to
discuss relevant opportunities as soon as possible.
You will receive a confirmation of your application via an e-mail. If you utilize
any mail filtering programs, be sure to make any necessary adjustments to ensure
that mail from convergys.com will not be blocked.
Our hiring process can vary tremendously based on position. General expectations
are that most positions are filled in less than 60 days. Additional information
can be provided from recruiters during the interview process.
For more information about Convergys, jobs with us, and our hiring process, see
our list of Frequently
Asked Questions.